GUEST PRIVACY POLICY
Mountain Springs Lodge, MSL Management Inc., Grey
Condominium Corporation 37 and their employees and
affiliates, (collectively, "MSL”) are committed to
preserving and safeguarding your right to privacy. This
Privacy Policy sets out the manner in which we will
collect, use, disclose and otherwise manage your personal
information.
Collection of Personal Information
MSL collects the personal information you provide us when
you make a reservation at, stay at or purchase a product
or service at Mountain Springs Lodge. The personal
information may include your name, gender, address and
telephone number, e-mail address, credit card or other
payment information, preferred language of communication,
and other information, such as your arrival and departure
dates, the number of adults and children accompanying you
during your stay and your vehicle information. Certain
information such as your name, address and telephone
number, credit card or other payment information, room
type, arrival and departure dates and number of guests
accompanying you are required in order for us to process
your reservation. You may also at your option, provide us
with other information such as any special requests or
preferences you may have to make your stay more enjoyable.
Any information that is generated during your stay with us
is treated as confidential and will be respected in
accordance with this Privacy Policy.
Personal information we receive from you may be collected
by us either directly from you or may be obtained from one
of our third party service providers who has collected the
information from you on our behalf. These service
providers may include providers of reservation services or
other suppliers.
We may also automatically collect general anonymous
information related to your use of our website, such as
the date and time you visit the website and the pages you
visit on the website. In addition, we may collect "cookie"
information from your browser to identify your computer
and provide us with a record of your visits to our
website. The technology used to gather "cookie"
information is provided by the Internet browser you use,
and may be turned off by using your browser preference
buttons.
Purposes of Collecting Personal Information
We may use your personal information for one or more of
the following purposes:
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i. |
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to process your reservations or other purchases;
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ii. |
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to identify you and facilitate check-in; |
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iii. |
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to facilitate billing and collection; |
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iv. |
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to provide the accommodations and related services you
request or prefer; |
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v. |
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to understand your needs and improve our product and
service offerings to meet those needs; |
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vi. |
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to create marketing lists to allow us, our affiliates
and selected service providers to promote and advise
you of products and services offered by us or our
marketing partners that may be of interest to you; and
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vii. |
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to establish and maintain relations with our guests.
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You may refuse or withdraw your consent to our use of your
personal information as explained under "Consent" below.
Before using your personal information for any purpose
other than those listed in (i) to (vii) above, MSL will
explain that purpose to you and seek your consent.
Disclosure of Your Personal Information
In common with many organizations, we reduce costs by
obtaining some routine services from third party service
providers, and your information may be provided to them.
These service providers must agree to only use the
information disclosed to them for the specific purposes
authorized by us and are prohibited from using it for any
other purpose. Disclosure of personal information to these
providers may be for:
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i. |
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processing of your reservations; |
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ii. |
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processing and fulfillment of your purchases of
services; |
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iii. |
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printing and mailing services for promotional and
marketing material; |
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iv. |
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collection and compilation of information contained in
guest comment cards; |
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v. |
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or contacting you from time to time to conduct surveys
or to obtain your feedback on our existing or proposed
product and service offerings. |
In addition, we may enter into agreements with marketing
partners in the hotel and travel industry to disclose
personal information through marketing lists for the sole
purpose of direct marketing of products and services that
may be of interest to you. These marketing lists contain
very general and non-sensitive information, such as names,
addresses and other contact information. In no case will
sensitive personal information be disclosed without the
express consent of the guest.
Our disclosure of your personal information to third
parties will only be for the purposes set out in this
Privacy Policy. Except as expressly set out in this
Privacy Policy, we will not sell, transfer or otherwise
disclose any of your personal information to any third
party (including any of our marketing partners) without
your express consent.
Consent and Opting-Out
Our collection, use or disclosure of your personal
information requires your consent. Depending on the nature
and sensitivity of your personal information, your consent
to the collection, use and disclosure of such information
may be express and positive (which may be oral, in writing
or electronic) or implied (such as by using our products
or services or by not responding to our offer to remove
your personal information from our marketing lists) in
which case we assume that you consent. Consent may be
given by your authorized representative. You may withdraw
your consent at any time as long as you give reasonable
notice of withdrawal.
Withdrawal or refusal of consent is subject to legal and
contractual restrictions. MSL can collect, use or disclose
your personal information for legal, security or certain
processing reasons when authorized by law. For example, we
must provide your personal information in response to a
search warrant or other legally valid enquiry or order, or
to an investigative body in the case of a breach of an
agreement or contravention of law, or as otherwise
required by law. We may also disclose personal information
necessary to enable us to process your reservation or
purchases of products or services and to collect a debt
owed by you.
If you prefer to be removed from the marketing lists used
to market products and services to you, you have the
opportunity to opt-out by contacting us in the manner set
out below. If you do not opt-out, we will assume that you
consent. You are free to opt-out from our marketing lists
at any time, allowing a reasonable time for withdrawal. By
opting out you may limit our ability to offer you certain
goods, services or benefits.
Security of Personal Information
We will maintain your personal information in secure data
storage to safeguard it from unauthorized access, use or
disclosure. We will maintain the strict confidentiality of
all personal information collected, and will only disclose
such information to employees and service providers of MSL
who require such information for the purposes set out
above. We will only keep your personal information for as
long as it remains necessary or relevant for the purposes
stated above or as otherwise required by law.
We will endeavor to keep personal information that is in
our possession or control as accurate, complete and up to
date as is necessary for the purposes for which it is
used.
Third Party Website Links
Our websites may contain links to third party websites.
Any such websites are not under MSL’s control, and MSL
does not assume any responsibility for the manner in which
the operators of such third party websites may treat any
personal information you provide to them. We strongly
encourage you to read the privacy statements of all such
third party websites as their policies may be materially
different from this Privacy Policy.
Accessing Your Personal Information
You have the right to reasonable access to your personal
information in our possession or control and to request
rectification of any personal information that may be
obsolete, incomplete or incorrect. To assist your request,
you can obtain the Access to Personal Information Request
Form from us by writing to the Privacy Officer at the
address below, or by requesting it from the front desk
staff at Mountain Springs Lodge, or you can make the
request by letter or telephone if you prefer. We may
charge you an administration fee for providing access to
your file in accordance with the nature of your request.
Normally, we will respond to access or rectification
requests within 30 days.
How to Contact Us
To obtain access to your information, report incorrect
information, file a complaint or to make any enquiries or
comments about this Privacy Policy, contact us at:
Mountain Springs Lodge
796468 Grey Road 19
Collingwood, Ontario
Canada, L9Y 3Z2
Attention: General Manager
Phone: 705 444 7776
Fax: 705 444 6563
Email:
privacy@mountainspringslodge.com
In addition, you may speak to the front desk staff at
Mountain Springs Lodge.
To file an opt-out request, please contact us at 705 444
7776.
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